The Golden Eagle Lodge has immediate openings for for energetic, personable and detail oriented Front Desk Agents. Shifts include rotations of 7AM to 3PM /3PM to 11PM, Weekdays, Weekends and Holidays.
Full Time and Part Time positions available.
The purpose of the Front Desk Agent is to provide excellent customer service to owners and guests of the resort and ensure 100% satisfaction. Responsible for the efficient and courteous operation of the front desk and daily customer service operations with guests and owners of the resort.
Responsible for the efficient and courteous operation of the front desk.
Collect charges and post appropriate room charges.
Coordinate with all other departments to ensure a smooth response to owners and/or guests requests.
Open and close out credit card machines and cashier audit reports.
Make reservations in the most courteous and efficient manner
Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
Run reports and inventory management changes as directed by your supervisor or manager.
Balance the cash drawer, process deposits and post transactions.
Answer and transfer phone calls using proper telephone etiquette.
High School Diploma or Equivalent.
Customer Service experience of at least 1 year.
Must be able to work independently, be able to interact with a wide range of people, PC proficient, extremely customer service orientated and have multi-tasking skills.
Must have knowledge of the local areas, attractions and entertainment.
Job Type: Full-time/Part-time
High school or equivalent
Customer Service Skills: 1 year.
Must have reliable transportation.
Job Types: Full-time, Part-time