Dannys Automotive Servicenter
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Automotive Service Writer
Job Information
Post Date:Mar 17, 2019Type:Full Time
Start Date:ImmediateSalary:TBD
Location: US - New Hampshire - Henniker Job Reference:DRA1

Job Details
Service Writer
A candidate will have technical expertise, courtesy, very good communication skills, attention to details and being able to explain complex automotive procedures to customers.

Scope of Service Writer Position
To ensure that a customer's needs are being fulfilled as requested. Working as a liaison for the business, the service writer brings competence to a customer's experience by coordinating the transaction.

Job duties for a service writer revolve around the needs of the customer. They develop relationships with customers through successful management of product or service delivery. Communication is the key to working with the customer. Duties can include tracking repairs and their causes, scheduling technicians and coordinating parts. Customer profile information is stored in our Mitchell Team Works SE, which the service writer is responsible for maintaining.

•        Opening & Closing the shop/office
•        Greeting customers and scheduling service appointments
•        Cataloguing customers concerns and comments
•        Writing service orders and descriptions of problems and repairs
•        Translating customers’ repair problems into standard repair terminology
•        Explaining repairs to customers and communicating throughout the process
•        Test-driving vehicles to confirm service repairs
•        Estimating the cost and time needed for repairs
•        Handling customer complaints

We take great pride in the organization/appearance of our business and how it presents itself to our customers. We take further pride in good communication and honest dealings with our customers. Our expectation for all employees is being clean cut, polite, honest and always putting our customers first.

Our company works as a team and all of the expectations carry over to the work relationship with fellow employees.

Contact Details / Apply for this Job
Contact Information
Dannys Automotive Servicenter
Name: Heidi Aucoin
Address: 488 Weare Rd., / P O Box 514
City: Henniker
State/Province: New Hampshire
Zipcode: 03242
Country: United States
Ph: 603-731-3923
FAX: 603-428-3204

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